Support

It's easy to place a listing on RV Shopper. Go straight to the secure Listing Form and fill in the blanks. As soon as you hit submit, your listing is posted. You can edit your listing any time and upload your own pictures with your password. Or you can email photos as attachments to the listing manager here or mail them them in. No extra charge for photos. See more on photos below. Please allow time for your mailed-in listings to be posted. Listings are not posted until payment is confirmed. Required information is Year, Brand, Price, and State. Please check your listing thoroughly for content and accuracy. Usually, posting occurs in the morning of each business day. To place a listing now, go here.

We encourage updates, corrections, and new information to help you sell your RV. Display your online listing. Look for a link called "Edit" at the bottom of the page. Use your password to edit any information or change pictures. If you want to lower the asking price,  your listing will be tagged with the Reduced image. There is no charge for changing your listing. Submit a support ticket for additional questions here.

If you listed your RV on RVShopper and can't bring up the listing with the search window, try these steps. Start the search as broad as possible. Select only the State or the Brand. If you know the Listing number, try the Listing Number search box.

We've done some research on time-to-sell, hot brands, and types of RVs. Good pictures, a good description, and a fair price will sell your RV. Listings with pictures outsell all others 3:1. New listings get the most attention since the posting date triggers the ad to be posted on the home page of our website. The first week is a critical time to have the pictures and all the contact information correct. You can email your pictures first, then post a listing. Or log into your listing at any time and upload photos. The staff will hold the pictures in the queue until a listing shows up that matches.

Pictures still speak a 1,000 words. Fifty photos are allowed with each listing. If you are having trouble uploading pictures they can be Emailed as an attachment or mailed by regular ground mail. See the street address here. Send a SASE if you want pictures returned. We accept JPG, GIF, TIFF, BMP by Email. JPGs seem to work the best so all formats received are converted to JPGs for posting. Pictures received through the postal service are scanned into JPGs and posted.  

A good set of pictures is critical to your successful sale. The best listings have two or more pictures posted:

• At least one 3/4 broadside and one inside.
• Best practices recommend you include at least 4 interior photos, including the coach and slides, and clear pictures of storage areas are a bonus.
• RV's with slides should provide pictures with slides out.
• Buyers prefer to see photos of the chassis
• If you are unable to provide interior photos, the other shots of the RV should be from the rear but slightly to the side.

The Listing Form is delivered to your browser through a Secured Sockets Layer protocol which encrypts data transmissions or scrambles it in a 56-bit code. This is for the protection of your credit card and personal information. A Secure Certificate is required for this type of communication. We use a Certificate provided by  Equifax Secure Global eBusiness. This is the standard method most often used for credit card payments, stock transactions, and on-line banking. SSL encryption can also slow response times. If you do see the security icon, double click on it for information. 

If you sold the RV but the deal fell through, you probably want to take the sold sign off. Please generate a support ticket. Be sure to include your listing number.

If the listing has expired or you can't find the listing, see help question above: "I can't find my ad". Display your listing and log in to edit. See renewal instructions at the top. Renewing your listing will clear the hit counter and make your listing a new ad again. It will start on the center of the home page and move down another row each time a newer ad is placed.

After submitting a support ticket, you should receive an automated reply email that lets you know that we have received your request. Tickets get queued up for review by the support staff and are answered in a timely manner. If your ticket only contained a suggestion or comment then no further response will be sent to you. If you did not receive the automated reply, the email address you entered may be in error. Please submit a new ticket.

RVShopper does not offer a "buyer protection plan".

Listings with unbelievably low prices are probably fraudulent, especially if the seller claims to be out of the country.

Be aware that listings claiming to have the trailer overseas or offshore in a country like Spain or Greece are know to be fraudulent. Another clue is unusual payment arrangements, cash, money orders, buyer protection, Western Union, eBay, or a price too good to be true. We have made every effort to filter the offending listings. To report a suspect listing, please copy the link and report it via email to [email protected].

See the complete fraud page here.